Return and Exchange Policy

Thank you for shopping with us! We aim to provide a seamless experience for all our B2B and B2C customers. Please read our return and exchange policy carefully to ensure you understand your rights and obligations.

General Conditions for Returns and Exchanges

1. Eligibility for Returns/Exchanges

  • Items must be unused, in their original condition, and with all packaging, tags, and accessories included.
  • A valid proof of purchase (invoice, receipt, or order number) is required.

2. Timeframe

  • B2C Customers: Returns or exchanges must be requested within 30 days of receipt.
  • B2B Customers: Returns or exchanges must be requested within 14 days of receipt unless otherwise agreed upon in the purchase contract.

3. Non-Returnable Items

  • Customized, personalized, or made-to-order items.
  • Perishable goods, intimate items, or products marked as non-returnable in the product description.

4. Defective/Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receipt with photos or videos for verification.

How to Initiate a Return/Exchange

1. Contact Us

  • Email: [email protected]
  • Phone: +44 737-587-1680
  • Provide your order number, details of the item, and reason for the return or exchange.

2. Approval

  • Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number along with the return address.

3. Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.
  • Use a trackable shipping method to ensure the safe return of the product.

Refund Process

  • Refunds will be issued to the original payment method within 7-10 business days after the returned item is inspected and approved.
  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

  • Exchanges are subject to product availability.
  • If the requested item is unavailable, you will have the option to receive a refund or store credit.

Special Policies for B2B Customers

  • Bulk orders may be subject to additional terms. Please refer to your purchase agreement or contact our B2B support team for clarification.
  • Restocking fees may apply to returned items unless they are defective or incorrect.

We are committed to ensuring your satisfaction. If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Thank you for choosing WORLDINHALLS!